Scotland Ash News
8th March 2018
TerraClean predicts more garage partnerships with MOT DPF changes
“We’ve the largest network of DPF cleaning and engine decarbonising specialists in the UK and we have actively encouraged our service centres to work closely with fellow garages, for the benefit of the automotive industry” Phillip Dowd
Decarbonising brand TerraClean has predicted more garage partnerships as a result of the upcoming MOT test changes, specifically surrounding DPFs.
A draft MOT inspection manual states that “any vehicles fitted with a DPF should be checked so that ‘no visible smoke is emitted from the exhaust during the metered check’.” If smoke is detected, the car will automatically fail the examination.
Since 2014, when MOT tests for diesel cars were previously tightened up, any car missing a diesel particulate filter (DPF) once fitted as standard would fail. The DVSA claims 1800 cars have been caught without a DPF. What’s more, experts believe the number is much higher and suggest that the current MOT test, designed to detect DPF removal, is unfit for purpose. This is mainly because, it only includes a ‘visual inspection’ of the hardware. New MOT proposals coming into force in May will see DPFs coming under more and more scrutiny.
Phillip Dowd, sales director of Randstad Ltd, home of the TerraClean brand said: “The testing of DPFs is going to become more prominent and we are already seeing more independent garages calling on the TerraClean service centre network to assist with DPF related problems.
“We’ve the largest network of DPF cleaning and engine decarbonizing specialists in the UK and we have actively encouraged our service centres to work closely with fellow garages, for the benefit of the automotive industry.”
TerraClean’s efficient and effective EGR / DPF cleaning tool is able to thoroughly remove carbon deposits from the DPF whilst on the vehicle. TerraClean also offers an enhanced DPF cleaning service to its network including testing, cleaning and return of the product, offering the additional benefit of removing stubborn ash from the DPF.
TerraClean recently held a series of one-day training courses on the growing opportunities of Diesel Particulate Filters (DPFs) and will soon be announcing a series of 2018 dates. The sessions are aimed at supporting TerraClean Service Centres on the effective diagnosis of DPF / EGR related problems and how to solve them using the range of bespoke TerraClean products available.
19th February 2018
Fundraising for Teenage Cancer Trust – Update
In October, November and December 2017 we raised £405.00p for the Teenage Cancer trust, this is through a collection box and donating £1 from every MOT carried out!
Thank you to everyone who has donated!
The total amount raised is £4,546.00 up to the end of December 2017.
We will keep you informed of our ongoing progress. Look out for updates.
12th February 2018
TerraClean raises funds for charity at Autosport International
Randstad, via its engine decarbonising brand TerraClean, has donated more than £200 to The Dave Rayner Fund in memory of West Surrey Racing’s Simon Wood (aka Tippa), who passed away suddenly in December.
During Autosport International, visitors got the opportunity to participate in the Colin Turkington Simulator Challenge, where they competed for the fastest time. Over £200 was raised from the challenge and donated to the charity chosen by Colin and his wife Louise in memory of their close friend, Simon, Chief Truckie and Tyre and Fuel Technician for the BTCC team.
The Dave Rayner fund supports young, up-and-coming British cyclists to make a successful pro career.
TerraClean also offered visitors and motorsport fans a chance to meet double British Touring Car Championship (BTCC) champion Colin Turkington who made a VIP appearance on the stand throughout the event.
Phillip Dowd, TerraClean sales director and motorsport enthusiast, said: “We were delighted that motorsport fans got the chance to meet Colin on the TerraClean stand at this year’s Autosport International. We’re even more thrilled that we managed to raise over £200 for a charity close to Colin’s heart and an extremely worthy cause.”
BTCC Champion and TerraClean’s brand ambassador Turkington, said: “The team at TerraClean has done a brilliant job in supporting The Dave Rayner Fund and I would like to say a big thank you to all those who visited the stand and took part in the challenge, which has helped raise much needed funds.”
18th January 2018
You have the right to bring you car to your local… garage
“It’s perhaps an understatement to say there’s been a lot of change this year, but it sets up the prospects of an interesting 2018 at least.
As the largest courtesy car fleet in Oxfordshire, we’ve enjoyed a busy year. And of course, we’ve seen a fast pace in development dictated by the trade through a relentless amount of consolidation and acquisitions. Is this just the tip of the iceberg as we head into 2018 I wonder?
Last year I highlighted the issue with consumers succumbing to poor main dealer standards. That still stands as being very much an issue we as an independent garage continue to tackle, moving in to next year.
More than ever, we need to hit home the message to our customers regarding Block Exemption. The number of consumers, who still believe taking their car to their main dealer when a problem arises on their vehicle as being the only option, is staggering. Whether this is due to a lack of awareness regarding choice and their rights, or due to a lack of trust with their local garage, it is our responsibility – and priority – to ensure that the level of trust is there. A rise in poor main dealer servicing standards is killing the trade’s reputation and so we must be proactive.
It is encouraging to see the IAAF’s Right2Choose campaign that is promoting the message to motorists. This champions our cause and we all must lend our voice to this campaign particularly as we head into 2018.
We are also seeing a trend in the market for more vehicle rentals, for some a preferred option to owning a car and being ‘burdened’ with the responsibility of taking it in for a service. Consumers are becoming more detached from their vehicle than ever before. The demands of modern life may be a factor, but garages need to focus more on customer convenience to help deter more numbers. We need to make the customer experience as best and as stress-free as possible – I’m talking improved customer service, excellent communication, more availability and slicker efficiency.
A marketing strategy, however basic, is essential – it should incorporate newsletters and social media in that mix. Again, this harks back to my comments regarding building trust. I know that we face daily challenges managing our own time, but we need to wherever we can deploy more effort now for the sake of longer-term customer relations and business objectives, to retain not just our existing customers but also generate new ones.”
Peter Welch, Scotlands Ash Garage
16th January 2018
Scotlands Ash Garage Newsletter (Winter 2018)
Please CLICK HERE to download the latest version of The Toolbox, the quarterly newsletter brought to you by Scotlands Ash Garage
11th January 2018
BTCC legend Colin Turkington signs deal with TerraClean in 2018
Randstad, via its engine decarbonising brand TerraClean, has extended its partnership with double British Touring Car Championship (BTCC) champion Colin Turkington for the third year running, further strengthening its ties with motorsport.
Turkington enjoyed another successful season last year with TerraClean’s full support, just missing out on being crowned 2017 champion after being forced to retire in the final race and finishing second in the drivers’ overall standings.
Turkington said: “I’m delighted to be brand ambassador for TerraClean once again and I am thoroughly relishing the prospect of a new season working with them. The nationwide network of TerraClean service centres are extremely supportive of myself and the team and have a presence at every race weekend.”
Phillip Dowd, Randstad sales director, said: “With around 40,000 track-side crowds and live coverage on ITV4, the BTCC offers us a great platform for brand exposure and the best all-round package for building awareness of our growing network of TerraClean service centres. What’s more, we’re delighted to be once again supporting such a renowned champion as Colin, and we wish him every success for 2018.”
Turkington will once again be competing for Team BMW when the new season kicks off at Brands Hatch on 8 April.
9th November 2017
TerraClean 2017 conference ‘buzz’ fuelled by network growth
Randstad Ltd has held its annual TerraClean conference, which brought together service centres to network, exchange ideas and opinions and ultimately consult on the brand’s numerous marketing plans in 2018.
The network, which now boasts hundreds of independently owned garages and mobile engineers, had to be relocated to a new venue this year to accommodate the increasing number of service centres wishing to attend.
Held at the Marriot hotel, Gosforth Park, this year’s conference focused on TerraClean marketing in 2018. Following in-depth consultation and debate, each service centre was given the opportunity to vote for their preferred marketing activity. More details to be announced soon. In the evening, service centres continued networking while being treated to an excellent three course meal and a comedy themed event with three comedians performing on stage.
Phillip Dowd, Randstad sales director, said: “The event was one of the liveliest and most engaging yet, thanks to the TerraClean network now being firmly established as one of the largest and prominent networks in the automotive aftermarket.
“It was great to hear service centres’ passion for the TerraClean brand and how collectively they want to push it forward in 2018. Our activity, across many platforms, is designed to do just that. What’s more, we recognise that our conference is about bringing together like-minded businesses with the ability to network at an event like no other. Independent garages face considerable pressures and so the fact that they can share their experiences with fellow garages under the TerraClean umbrella demonstrates how tight-knit a network we have become.”
Peter Welch of TerraClean Service Centre, Scotlands Ash Garage, Didcot said: “It’s really encouraging to see growing numbers joining the TerraClean network year on year, and this year’s event proved to be no exception. No other supplier goes to the lengths that Randstad does; through these meet-ups you always get a clear sense of the effort it puts in to driving business into our workshop.”
12th October 2017
Auto electrical specialist joins Scotlands Ash Garage
Scotlands Ash Garage, based in Didcot, has appointed Andrew Jubber in the new position of auto electrical specialist and vehicle technician.
Andrew has extensive experience in the motor trade having entered the industry in 1983 before going self-employed as a mobile auto electrical technician in 2001.
He is skilled in car, commercial vehicle and marine and joins the award-winning garage with a view to ensuring the business remains ahead of the competition when it comes to diagnosing and repairing electrical faults on modern vehicles.
Andrew said: “I’ve known Peter Welch for nearly 30 years, so when the opportunity came to join the team I couldn’t say no. The business is incredibly forward thinking and with the amount of electrical content on vehicles increasing dramatically, I am here to ensure we maintain our reputation of being a leading garage that can service and repair modern vehicles.”
Peter Welch, Scotland’s Ash Garage proprietor, said: “We’re delighted to have Andrew on board. He has a wealth of experience that will complement the team. In addition to our investment in the latest tools and equipment, we also invest in our people and Andrew has now undertaken his MOT testing accreditations.”